Contact Us

Got a question, trade dispute, or ban appeal? We're here to help.

⚠️

Report a Scam or Dispute

Use the Report listing button on any trade page. For urgent issues or if the listing is gone, email us with your order/trade details and we'll investigate within 24 hours.

🛒

Store Orders

If your order hasn't been delivered or you need to follow up on a payment, include your Order ID and transaction hash in your message.

🔨

Ban Appeals

Appeals must be submitted within 48 hours of the ban. Include your Embark ID and a description of what happened. Strike #3 bans are final and cannot be appealed.

💡

Feature Requests & Bug Reports

Found a bug or have a suggestion? Let us know. Include as much detail as possible — browser, what you clicked, and what happened.

Terms & Conditions

Last updated: May 2026

1. Acceptance of Terms

By accessing or using Raiders Trade ("the Site"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Site. We reserve the right to update these terms at any time; continued use of the Site after changes constitutes acceptance.

2. Description of Service

Raiders Trade is a community platform that allows players of Arc Raiders to post, browse, and arrange item-for-item trades. The Site does not facilitate any monetary transactions between users for traded items. All in-game trades occur outside the Site, entirely at the users' own risk.

3. User Accounts

You must provide an accurate in-game Embark ID when registering. You are responsible for maintaining the security of your account credentials. You may not share accounts, impersonate other users, or create multiple accounts to evade restrictions. We reserve the right to suspend or terminate accounts that violate these terms.

4. No Guarantee of Trades

The Site does not guarantee that any trade posted will be completed. Trades are arranged between users at their own risk. Raiders Trade bears no responsibility for failed trades, lost items, scams, or disputes between users. We strongly encourage the use of our Escrow and Safety Deposit features for high-value trades.

5. Prohibited Conduct

Users must not engage in scamming, harassment, impersonation, spam, manipulation of the review system, or any other conduct prohibited by our Community Rules. Violations may result in immediate account suspension or permanent ban. Users found to be operating in bad faith may be publicly flagged in the community.

6. Store & Crypto Payments

The Official Store facilitates the sale of in-game items for cryptocurrency. All sales are final unless delivery cannot be completed. Prices are in USD equivalent. The Site is not responsible for cryptocurrency volatility or network transaction fees. You are responsible for sending the correct amount to the correct wallet address. Fraudulent chargeback attempts will result in a permanent account ban.

7. Intellectual Property

Arc Raiders is a trademark of Embark Studios AB. This Site is an independent community project and is not affiliated with, endorsed by, or sponsored by Embark Studios. All Arc Raiders item names, icons, and game assets belong to their respective owners. Item data is sourced from MetaForge.

8. Disclaimer of Warranties

The Site is provided "as is" without warranties of any kind, express or implied. We do not guarantee uptime, data accuracy, or the fitness of the Site for any particular purpose. Use of the Site is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Raiders Trade and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site, including but not limited to lost in-game items, failed trades, or account penalties within Arc Raiders.

10. Governing Law

These terms are governed by applicable law. Any disputes shall be resolved through good-faith negotiation. If you have a complaint, contact us before pursuing other action.

11. Contact

Questions about these terms? Use the contact information at the top of this page.

By using Raiders Trade you confirm you have read and accepted these Terms & Conditions and our Community Rules.